Effective date July 29, 2024
At Speechlab, Inc. ('the company', 'we', or 'us'), we respect your privacy and are committed to protecting it through this privacy policy ('Policy' or the 'Privacy Policy'). This policy describes the types of information we may collect from you or that you may provide when you use our product, Speechlab ('the product', 'the service', 'the website', 'the app', or 'product'), and our practices for collecting, using, maintaining, protecting, and disclosing that information. Your use of the Product and Services and any information you provide on the Services are subject to the terms of this Privacy Policy, which is incorporated into and subject to our Terms of Service.
Category of Data
Types of Data Collected
Purpose for Processing Data
Geolocation data
Coarse Location
Analytics
Behavioral data
Product Interactions
Analytics, Security and Compliance, Account Management
Usage data
Product Interactions or behavioral data, Usage Data
Security and Compliance, Account Management, Analytics, App Functionality
Personal Data
Name, Email Address
Security and Compliance, Account Management, First Party Marketing
Web Browser Data
In-App web browsing, Web Browsing
Security and Compliance, Analytics
Diagnostic data
Diagnostics, Crash Data
App Functionality, Security and Compliance
User Content data
Videos, Files and Documents, Emails, Voice or sound recording, In-app messages, in-app content, Customer Support
App Functionality, Analytics, Account Management, Security and Compliance
Payment data
User payment information
Account Management
We collect information you provide, create, or upload to the service, as well as information collected automatically and from third-party sources, as described below. For the purpose of this policy, Personal Information is defined as information that identifies, relates to or could reasonably be linked with or describes an individual or household, either directly or indirectly. Personal information of users is not collected by a third party from the service for third party’s own use. Please note that we use a third-party provider, Paddle, to handle payment processing and payment information. Paddle captures payment information directly within the services to process payments. Aggregated or combined information, representing a collective summary of data, is treated with the same level of confidentiality and protection as personally identifiable information (PII) on our platform.
Speechlab limits the collection and processing of data to only what is necessary to deliver the service. This includes the context or purpose for which data is collected as indicated above.
Data is not collected by the product or service for the purpose of tracking. Partners and third-parties may not create data profiles for personalised advertisements. User-created content is reviewed, screened, or monitored by the company.
We maintain a formal Data Retention Policy to establish clear guidelines on the lifecycle management of our data, bolster data security, and demonstrate a commitment to responsible and transparent data management practices within our organization.
We delete Personal Data upon account cancelation or termination. In some cases, we may retain Personal Data beyond the length of time that you have an account with us in order to resolve disputes, comply with legal obligations, or otherwise. Anonymized data, which is no longer attached to you personally, may be retained for longer periods of time.
Collected information may be shared with third parties. The categories of information shared with third parties include contact data, user content data, geolocation data, usage data, and behavioral data.
Third-party services are used to support the product and may process information as part of supporting the product. This includes account management, security and compliance, analytics, app functionality, and payment processing. Payment processing is handled directly by Paddle, a third-party payment processing service provider. Personal information is shared with marketing service providers. We place contractual limits on third-party data use and Personal Information is not sold or rented to third parties.
In the event of a merger, acquisition, or bankruptcy user information may be transferred to an acquiring third party. Third-parties with access to information are required to provide the same security protections as the company. Data is not collected by third-parties for the purpose of tracking.
Below is a list of our data sharing partners along with links to their privacy policies for your information. We understand the importance of transparency in data handling and want to ensure you have access to relevant information about how your data may be shared with third parties.
Users can control how their data is displayed to others. We provide authorized employees a method to access or review a user's personal information in accordance with our security and access policies.
Users have the option to opt-out or unsubscribe from Speechlab’s marketing communications.
To use our Products and Services, you are required to create an account. During the account creation process, we will collect certain information to establish and manage your account effectively. This information may include, but is not limited to, your name, email address, and a password of your choice.
Your account allows you to personalize your experience, track your activities, and access additional features. We are committed to protecting the privacy and security of your account information in accordance with this privacy policy.
We understand the importance of safeguarding your data, and therefore, we provide methods to control and restrict access to it. Our platform is equipped with access control mechanisms, allowing you to define and manage permissions for your data.
The Service may contain links to websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or other online services that are not associated with us. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions. Third-party login is not supported for our Products and Services.
Our Product may use cookies to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize our Product, or register with our Product or Services, a cookie helps our Product to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the Product, the information you previously provided can be retrieved, so you can easily use the features that you customized.
Necessary cookies: Enable the core operation of our Products and Services and cannot be switched off in our systems. They include cookies that we use to help control secure areas of our site and to make sure it is accessible to you. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as a result.
Analytics cookies: These cookies allow us to collect information about patterns of behavior among people using the site. Analytics cookies allow us to count site visits and understand traffic sources so we can measure and improve the performance of our site. We never collect any information from analytics cookies that could be used to personally identify you.
We do not ask users to participate in any third-party sweepstakes, contests, or other similar promotions.
We prioritize the privacy and security of your data by implementing comprehensive security measures to protect data. Employee or physical access to user information is limited. All data in transit is encrypted. All data is stored in an encrypted format. Users will be provided notice in the event of a data breach.
Speechlab reserves the right to change this Privacy Policy. Speechlab will provide notice to users if material changes are made to the context in which data is processed. Upon material changes to the Privacy Policies, Speechlab will obtain consent from users for the collection and processing of data.
Except as otherwise provided, this section applies to residents of states where they have privacy laws applicable to us that grant their residents the rights described below.
For purposes of this section, “personal information” has the meaning given to “personal data”, “personal information” or similar terms under the applicable privacy laws of the state in which you reside. Please note that not all rights listed below may be afforded to all users and that if you are not a resident of the relevant states, you may not be able to exercise these rights. In addition, we may not be able to process your request if you do not provide us with sufficient detail to allow us to confirm your identity or understand and respond to it.
In some cases, we may provide a different privacy notice to certain categories of residents of these states, such as job applicants, in which case that notice will apply with respect to the activities it describes instead of this section.
Verification: Upon receipt of your request, we will initiate the identity verification process to confirm that you are the individual for whom we hold information in our system. This verification procedure necessitates your cooperation in supplying relevant information, allowing us to compare it with the details you previously furnished. Depending on the nature of your request, we may request specific information to align with our existing records, or we may reach out to you using a previously provided communication method (such as phone or email). In certain situations, alternative verification methods may be employed based on the circumstances.
Any personal information disclosed in your request will solely be utilized for the purpose of confirming your identity or validating your authority to make the request. We will make every effort to minimize the need for additional information for verification purposes. However, should it be impossible to verify your identity with the existing information in our records, we may request additional details to ensure the security and prevent fraud. Any supplementary information you provide for verification will be promptly deleted upon the completion of the verification process.
Authorized Agents: Your authorized agent may be able to make a request on your behalf. However, we may need to verify your authorized agent’s identity and authority to act on your behalf. We may require a copy of a valid power of attorney given to your authorized agent pursuant to applicable law. If you have not provided your agent with such a power of attorney, we may ask you to take additional steps permitted by law to verify that your request is authorized, such as by providing your agent with written and signed permission to exercise your rights on your behalf, the information we request to verify your identity, and confirmation that you have given the authorized agent permission to submit the request.
Access: You can request a copy of the personal information that we have collected about you.
Correction: You can request that we correct inaccurate personal information that we have collected about you.
Deletion: You can request that we delete your personal information. Please note that once we process a deletion request, we may be unable to provide access or support to any past products or services.
You can exercise such rights by submitting your request to us by email at privacy@speechlab.ai.
Speechlab is not designed to be used by children under 13 years of age or teens. Parents and Guardians have the right to revoke consent for any collection of their child's personal information and request that any data collected from their child is deleted at any time.
If you have questions on concerns regarding this Privacy Policy, please contact us using the means described in this section.
Email: privacy@speechlab.ai
Address: 195 Page Mill Rd, 195 Page Mill Rd, CA, 94306