Effective Sep 2022
This privacy policy (“Policy”) informs you of our practices when handling your Personal Information through the Services (both as defined below). In this Policy, “Speechlab”, “we” or “us” refers to Speechlab, Inc., a company registered in Delaware with its registered address located at 415 Ellsworth Street, San Francisco, CA 94110. We are the data controller under the applicable privacy laws.
Where we have an agreement in place with an organization who is asking you to use our Services (for example your employer), we obtain and process your Personal Information on behalf of and at the instructions of that organization. In that context, these organizations are the data controllers and their privacy policies will apply to the processing of your Information. We encourage you to read their privacy policies.
For the purpose of this Policy, “Personal Information” means any information relating to an identified or identifiable individual. This includes Personal Information you provide or generate when you use: services offered through our website at https://speechlab.ai (the “Services”). When you use the Services, you accept and understand that we collect, process, use, and store your Personal Information as described in this Policy.
If you do not agree with this Policy, you must not use any of the Services. If you change your mind in the future you must stop using the Services and you may exercise your rights concerning your Personal Information as set out in this Policy.
We will collect and use the following Personal Information about you:
Information you provide to us
Registration Information. When you create an account on our Services, you will be asked to provide your name, email, and a password.
Video and Audio Information. When you use the Services, you may provide us with audio and video recordings (collectively“Recordings”) that includes additional information about you or others.
Communication Information. When you contact us, you provide us with your phone number, email, and any other information you choose to provide over such communication, including information about your query.
Information you provide us about othersIf you provide Recordings, this may contain the Personal Information of third parties. Before you do so, please make sure you have the necessary permissions before sharing this Personal Information
Information we automatically collect or is generated about you when use the Services
Usage Information: When you use the Services, you generate information pertaining to your use, including timestamps for access, upload, process, edit and data export events,, additional data related to interactions with our team, and transaction records are also captured
Technology Information: We collect information about the computer or mobile device you use to access the Speechlab Service and other platform information, including the hardware model, operating system and version, browser, and network information.
Cookies: We use Cookies and other similar technologies (“Cookies”) to enhance your experience when using the Service. For more information about our Cookies policy, see HOW WE USE COOKIES AND SIMILAR TECHNOLOGIES below.
We use your Personal Information to:
Set up your account. We use your registration information in order to set up an account for you to use our Services.
Provide you with the Services. We use your Recordings, usage information and technology information in order to provide you with the Services.
Improve and monitor the Services. We use information we automatically collect or generate about you when you use the Services, as well as non-personal information about your device and browser. We may train our proprietary artificial intelligence technology on aggregated, de-identified Recordings and other data that you transmit to the service in the course of editing transcripts and associated translated text. Only with your explicit permission will we manually review certain Recordings to further refine our model training data.
Communicate with you. If you contact us, we will use your contact information to communicate with you and, if applicable, your usage information to support your use of the Services. We will send you emails with news or updates pertaining to our Services. When doing so, we process your email address, name and may process your usage information. Your consent can be withdrawn at any time by following the unsubscribe mechanism at the bottom of each communication.
We and our third party partners use Cookies, pixel tags, and similar technologies to collect information about your browsing activities and to distinguish you from other users of our Services in order to aid your experience and measure and improve our advertising effectiveness.
Cookies are small files of letters and numbers that we store on your browser or on your device. They contain information that is transferred to your device.
We use Cookies to collect information about your browsing activities and to distinguish you from other users of our Services in order to aid your experience.
We use the following types of Cookies and similar technologies:
Strictly necessary Cookies: Some Cookies are strictly necessary to make our Services available to you; for example, to provide login functionality, user authentication and security. We cannot provide you with the Services without this type of Cookie.
Functional Cookies: These are used to recognize you when you return to our Website. This enables us to personalize our content for you and remember your preferences (for example, your choice of language)
You can block Cookies by setting your internet browser to block some or all or Cookies. However, if you use your browser settings to block all Cookies (including essential Cookies) you may not be able to use our Services.
Except for essential Cookies, all Cookies will expire after a maximum of two years.
We share your Personal Information with selected third parties, including:
Vendors and service providers we rely on for the provision of the Services, for example:
Law enforcement agencies, public authorities or other judicial bodies and organizations. We disclose Personal Information if we are legally required to do so, or if we have a good faith belief that such use is reasonably necessary to comply with a legal obligation, process or request; enforce our terms of service and other agreements, policies, and standards, including investigation of any potential violation thereof; detect, prevent or otherwise address security, fraud or technical issues; or protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organizations for the purposes of fraud protection).
Change of corporate ownership. If we are involved in a merger, acquisition, bankruptcy, reorganization, partnership, asset sale or other transaction, we may disclose your Personal Information as part of that transaction.
Speechlab stores all Personal Information for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are required to do so by law or in order to comply with a regulatory obligation. When deleting Personal Information, we will take measures to render such Personal Information irrecoverable or irreproducible, and the electronic files which contain Personal Information will be permanently deleted.
In certain circumstances you have the following rights in relation to your Personal Information that we hold.
Access. You have the right to access the Personal Information we hold about you, and to receive an explanation of how we use it and who we share it with.Correction. You have the right to correct any Personal Information we hold about you that is inaccurate or incomplete.
Erasure. You have the right to request for your Personal Information to be erased or deleted.
Object to processing. You have the right to object to our processing of your Personal Information if we are processing your Personal Information for direct marketing purposes.
Restrict processing. You have a right in certain circumstances to stop us from processing your Personal Information other than for storage purposes.
Portability. You have the right to receive, in a structured, commonly used and machine-readable format, Personal Information that you have provided to us if we process it on the basis of our contract with you, or with your consent, or to request that we transfer such Personal Information to a third party.
Withdraw consent. You have the right to withdraw any consent you previously applied to us. We will apply your preferences going forward, and this will not affect the lawfulness of processing before your consent was given.
Please note that, prior to any response to the exercise of such rights, we will require you to verify your identity. In addition, we may require additional information (for example, why you believe the information we hold about you is inaccurate or incomplete) and may have valid legal reasons to refuse your request. We will inform you if that is the case. For more information on how to exercise your rights, or to exercise your rights, please email support@speechlab.ai.
The Service and Website are not targeted at children, and we do not knowingly collect Personal Information from children under the age of 13. If you learn that a child has provided us with Personal Information in violation of this Policy, please contact us as indicated below.
For inquiries or complaints regarding this Policy, please first contact us at support@speechlab.ai and we will endeavor to deal with your complaint as soon as possible. This is without prejudice to your right to launch a claim with a data protection authority.
If you are based in the EEA or the UK, you may also make a complaint to either the Irish Data Protection Commission (on +353 578 684 800 or via https://forms.dataprotection.ie/contact) or the UK’s ICO (on +44 303 123 1113 or via https://ico.org.uk/make-a-complaint/), or to the supervisory authority where you are located.
We use certain physical, managerial, and technical safeguards that are designed to improve the integrity and security of Personal Information that we collect and maintain. However, the transfer of Personal Information through the internet will carry its own inherent risks and we do not guarantee the security of your data transmitted through the internet. You make any such transfer at your own risk.
The Website and Service may provide features or links to websites and services provided by third parties. Any information you provide on Apps, third-party websites or services is provided directly to the operators of such websites or services and is subject to their policies governing privacy and security, even if accessed via our Website or in connection with our Service.
To facilitate our global operations, Speechlab may transfer, store and process your operations with our partners and service providers based outside of the country in which you are based. Laws in those countries may differ from the laws applicable to your country of residence. Where we transfer, store and process your Personal Information outside of the EEA or the UK we will ensure that the appropriate safeguards are in place to ensure an adequate level of protection such as through acceding to the Standard Contractual Clauses. Further details regarding the relevant safeguards can be obtained from us on request.
Where required, we will update this Policy from time to time. When we do so, we will make it available on this page and indicate the date of the latest revision. Please check this page frequently to see any updates or changes to this Policy.
If you have any questions, comments or concerns about our Privacy Policy, you may contact us by email at support@speechlab.ai
attn: Privacy Officer or by mail to:
Speechlab, Inc.
Attn: Privacy Officer
415 Ellsworth Street
San Francisco, CA 94110